Conflict Resolution Resource

10 Commandments for Good Listening

• Stop Talking
  
• Decide that you want to
  listen and show it


• Put the talker at ease
  
• Minimize distractions
  
• Put yourself in the
  speaker's place


• Be patient


• Breathe to calm any anger
  
• Go easy on argument and
  criticism


• Ask questions to help you
  understand


• Tell
  them what you hear them saying

10 Suggestions for Dealing with Conflict

• If you can't agree, take
  a break and come back later


• Get to know your opponent
• Write down what you
  expect the other person to do


• Share you understanding
  of the problem


• Split the difference
  


• Say what will happen if
  you don't end your dispute


• List and prioritize all
  solutions


• List the benefits
  associated with ending your dispute


• Discuss and agree when
  you will meet again


• Ask
  someone you both trust to mediate your dispute

(Source: "Southwest
Washington Conflict Resolution Resource Guide" pamphlet.)

For more information on leadership development go to:

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Financial Times
Then and Now:


College Education:

Then: In 1976, the average cost of one year at a private college was $2,534(adjusted for inflation).

Now: The average cost is $21,235, an increase of 838 percent.
(Source: The College Board)

PensionPlans:

Then: In 1985, 91 percent of private employers offered traditional pensionplans.

Now: Only 11 percent ofemployers offer them.
(Source: Federal Bureau of Labor Statistics; HewittAssociates)

LifeExpectancy:

Then: In 1935, when Social Security wascreated, the average life expectancy was 63 years.

Now: Theaverage life expectancy is age 80, and the age for receiving fullSocial Security benefits has risen from 65 to 67 (for those born after1960).
(Source: US Census Bureau)

SavingsRate

Then: In 1984, the US savings rate (personal savings as a percentage ofdisposable income) was 11 percent.

Now: The savings rate has fallen to -.0.7 percent, the lowest since theDepression.
(Source: Bureau of Economic Analysis)

Note: All figures are most recent available.

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There are several different types of medications used for treating high cholesterol, they are called statins, bile acid sequestrants, cholesterol absorption inhibitors, nicotinic acid agents and fibrates and we will review them one by one... http://www.my-health-approach.com/cholesterol-medications.html

What's your personality type?

Stress and personality may contribute to heart disease. Associating a certain type of personality and heart disease has been suggested for many years. This goes back to the “Type A” and “Type B” personality study conducted in 1959. Type A behavior generally manifests in a chronic sense of time, urgency, aggressiveness and striving for achievement. Type A people will drive themselves to meet specific deadlines which are most often self-imposed. http://www.my-health-approach.com/cholesterol-diagnosis.html

Eczema is a skin sensitivity that can be easily irritated by many factors: stress, water, some foods, irritants like soap and chemicals, allergic reactions, cats, wool, infections and many other factors. Individuals with eczema often have a family history of allergies, asthma, eczema, and hay fever. Eczema patients are more likely to have severe reactions to bee stings, some drugs like penicillin and some foods. Eczema severity can range from hot, dry and itchy skin to open, broken, and bleeding sores.

http://www.my-health-approach.com/eczema-treatment.html

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All you need to do is begin a search for information about cellulite and you will find yourself bombarded with commercial messages. There are hundreds of sources all claiming to reduce or eliminate the ravages of cellulite, and “for only $xxxxx you too can rid yourself of this condition.”The most widely advertised methods we have found are topical creams and/or ointments, body wrapping, electronic muscle stimulation and liposuction... http://www.my-health-approach.com/cellulite.html