Warren Bennis and Burt Nanus
“Leadership is getting others to want to do something that
you are convinced should be done.” Vance Packard
“Leadership is mobilizing others toward a goal shared by the
leader and followers.” Garry Wills
So here, in this section, there will be book recommendations, quotes,
and disciplines on communication, conflict resolution, character and
integrity. Take some time to advance in the area of personal
development and see how it affects the overall health of you and your
relationships, personal and professional. Will we always make forward
progress? I’m sorry to say, not always. Sometimes we will
muddy the waters with our egos and attitudes; it’s moving in
the right direction that matters, start the ripple effect today!
Conflict Resolution Resource:
Personal
Development - 10 Commandments for Good Listening
- Stop Talking
- Decide that you want to listen and show it
- Put the talker at ease
- Minimize distractions
- Put yourself in the speaker's place
- Be patient
- Breathe to calm any anger
- Go easy on argument and criticism
- Ask questions to help you understand
- Tell them what you hear them saying
Personal
Development - 10 Suggestions for Dealing with Conflict
- If you can't agree, take a break and come back later
- Get to know your opponent
- Write down what you expect the other person to do
- Share you understanding of the problem
- Split the difference
- Say what will happen if you don't end your dispute
- List and prioritize all solutions
- List the benefits associated with ending your dispute
- Discuss and agree when you will meet again
- Ask someone you both trust to mediate your dispute
(Source: "Southwest Washington Conflict Resolution Resource Guide"
pamphlet.)
Come visit, I may have the solution for you.
Sher
http://www.my-health-approach.com/personal-development.html
No comments:
Post a Comment